FRANKEN FAQs
READ OUR ANSWERS TO COMMONLY ASKED QUESTIONS AND KNOWN PRODUCT ISSUES BELOW.
WHAT'S THE DIFFERENCE BETWEEN DECALS AND STICKERS?
All decals are stickers, but not all stickers are decals! While both use adhesive vinyl, they're very different! Our decals are made of multiple pieces of durable vinyl. Each decal comes with backing paper, vinyl design, and clear transfer paper for easy application. Traditional stickers are images printed directly onto an adhesive vinyl or paper. They are most commonly seen as sheets or single pieces easily peeled off the backing.
HOW DOES THE SIZING WORK?
Our size options are based on the largest dimension of each decal. This can be either height or width, depending on the design. This allows the customer to control the largest dimension while the smaller one remains proportional. Square decals have the same width as height. Update: All drop down menus for decal sizing now include length x width measurements.
MY DECAL IS STUCK TO THE PAPER?
Extreme weather can cause the adhesive on the back of your decal or the transfer paper to "set" early. This can be easily fixed by warming your decal using a gentle heat source (like a hair dryer) to slowly warm the decal and reactivate the adhesive. This will allow for easy removal of the backing or transfer papers.
WHY ISN'T MY DECAL STICKING?
Decals will adhere to most smooth, firm surfaces. If a surface is textured or made from soft materials, the decals won’t stick. Chemical residue can also cause adhesion issues. Make sure to clean the area with plain water and cloth to remove any chemical residue for best results.
MY ORDER SHOWS AS DELIVERED, BUT ISN'T IN MY MAILBOX?
Some delivery services mistakenly scan items as delivered prior to actual delivery. Please wait 2-3 days after your item was marked as "delivered" and check with your local post office, neighbors, or front office before contacting us. All orders shipped out from FrankenGeek Designs includes a tracking number for peace of mind.
